Violence against Staff in the retail sector: The triggers and how to help prevent it
Violence against shop workers is a prominent concern within the retail community.
This is a long-standing issue, but retailers have highlighted that the number of incidents,
and their severity, have increased significantly in recent years.
Despite record spending by retailers, who invested £1.2 billion on crime prevention measures in the last year, recent
surveys have highlighted the following:
• The British Retail Consortium (BRC) 2020 Crime Survey showed that every day, over 400
retail workers faced a torrent of violence and abuse in the workplace.
• The Association of Convenience Stores (ACS) 2020 Crime Report found that there were over
50,000 violent incidents in local shops.
• The Union of Shop Distributive and Allied Workers (USDAW) work highlights that, on
average, a shop worker is abused, threatened, or assaulted 21 times a year.
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